Returns & warranty
14-day right of withdrawal
Under EU consumer law you have the right to cancel your order within 14 days of receiving it, without giving a reason. To use that right, tell us inside those 14 days: email hallo@botlease.nl, use the form on our contact page, or send the statutory model withdrawal form. Then return the item.
- You may unpack an item and examine it as you would in a shop. If you handle it beyond that and its value drops as a result, we may deduct that loss in value from your refund — but using your right of withdrawal is never conditional on the item being unused. Where reasonably possible, please return it in its original packaging.
- You have 14 days from notifying us to send the item back.
- We refund the full order amount (including the standard outbound shipping cost) within 14 days of receiving the return, using the same payment method you used to pay. We charge no fee for the refund itself.
Any clear statement is enough; the model withdrawal form is offered for convenience and you are not obliged to use it.
What a return costs you
You pay the cost of returning the goods. We cover the shipping out to you; the return leg is yours. What that costs depends on the size and weight of the parcel and on the carrier you choose. We tell you the destination before you ship, so you can compare rates yourself.
This does not apply when something is our fault: if an item arrives damaged, faulty or is not what you ordered, we pay the return shipping as well. See Damaged or wrong item? below.
Where to send a return
Our orders are shipped by our fulfilment partner from warehouses in Europe or Asia, so the right return address depends on where your parcel came from. There is no single address we can print here honestly.
Email hallo@botlease.nl with your order number first and we'll send you the return address for your order. Please don't ship anything back before you have it — a parcel sent to the wrong warehouse can't be traced back to your order, and we can't refund what never arrives.
How to start a return
- Email hallo@botlease.nl (or use the contact form, or the model withdrawal form) with your order number (
SK-XXXXXX), within 14 days of delivery. - We reply with the return address and instructions for your order.
- Ship the item back at your own cost; once it arrives and is checked, we process your refund within 14 days.
2-year warranty
Every product Stowkit sells is covered by a 2-year warranty against manufacturing defects, on top of your statutory rights. If something fails through normal use within that period, contact us and we'll arrange a repair, replacement or refund.
The warranty does not cover normal wear and tear, accidental damage or misuse. Your rights under EU consumer law are unaffected.
Damaged or wrong item?
If your order arrives damaged or you received the wrong product, email us within a few days of delivery with a photo and your order number. We'll put it right at no cost to you, including any return shipping.