Shipping & delivery
We keep shipping simple and honest. Every order ships free within the Netherlands, and the delivery estimate you see on the product page and at checkout is the one we mean.
Costs & delivery times
- Shipping is free to every address in the Netherlands.
- Most orders ship directly from our fulfilment partner's warehouse and arrive within 8–15 days.
- The typical delivery window (8–15 days) is shown on every product page and at checkout before you pay.
- Every parcel is tracked. Once your order is on its way you can ask us for the track & trace details — contact us with your order number and we'll send them over.
- Import VAT and customs charges. Some items ship from a warehouse outside the EU. When that happens the carrier may charge import VAT and customs clearance fees on delivery. Those charges are set by customs and the carrier, are not included in the price you pay us, and are payable by you.
Where we ship
Stowkit currently delivers to the Netherlands only. That is why the Netherlands is the only country you can pick at checkout. We'd like to serve the rest of the EU, but doing that properly means charging each country's own VAT rate and registering for the EU One Stop Shop first. Until that is arranged we would rather ship to one country correctly than to twenty-seven approximately.
Outside the Netherlands and still interested? Send us a note via the contact page; we'll let you know when we open up your country.
Returns
You have a 14-day right of withdrawal. Outbound shipping is on us and is refunded in full; the cost of sending an item back is yours, unless the item is damaged, faulty or not what you ordered.
Returns are handled by our fulfilment partner, whose warehouse depends on where your parcel came from, so there is no single return address we can publish honestly. Notify us first — by email at hallo@botlease.nl, via the contact form or with the model withdrawal form — and you receive the correct return address for your order by email. Please do not ship anything back before you have it. See Returns & warranty for the full procedure.
Order processing
Orders placed on business days are typically passed to our fulfilment partner within one working day. Orders placed over the weekend or on public holidays are processed the next business day.
Tracking your order
Every parcel is tracked. We don't push tracking emails out automatically, so once your order is on its way just contact us with your order number (format SK-XXXXXX) and we'll send you the track & trace details.